Support
Questions, bugs or feedback? Email info@vibrantvibes.eu — a real person reads every message, usually within two working days.
To manage or cancel Shade Plus, open Settings on your iPhone, tap your name, then Subscriptions. Purchases are handled by Apple, so refunds are requested at reportaproblem.apple.com.
Frequently asked questions
The UV index looks different from another app. Why?
Shade uses Apple Weather for your exact location and updates through the day. Other apps may use different providers, a nearby station or a daily maximum instead of the current value.
Why does my burn time change during a session?
During a session Shade follows the hourly UV forecast, so the countdown speeds up as UV rises towards midday and slows as it falls. Time already spent in the sun today also counts.
How do I restore Shade Plus on a new iPhone?
Sign in with the same Apple Account and tap Restore Purchases on the Shade Plus screen in the app.
The Apple Watch app shows no data.
Open Shade on your iPhone once so it can fetch UV for your location, and check that Location is allowed for Shade in the Watch app’s privacy settings.